Nabil Luqman

0f9d2dd4f71434084e2b6094de1865e23abb37bb9f28ca51feeabee679ec9be2

Social

issue

MyKad

new design

eKYC

no rush

system update

service providers

work in progress

Some Malaysians using the new-generation MyKad have encountered difficulties completing electronic Know Your Customer (eKYC) identity verification, prompting service providers to update their systems.
The National Registration Department (JPN) acknowledged the issue on 21 September 2026, saying eKYC providers are adapting their platforms to recognise the redesigned card&rsquo;s updated structure and features.
The department added that it has provided the necessary information to relevant agencies and service providers, while monitoring the progress of the updates to speed up the system adjustment process.
eKYC Providers Updating Systems To Recognise New MyKad
<img src="https://r2.myc.my/e039664763c1327aa7830101c803671613f0a386c219f5b0b0c657c3c6e3447f" />
eKYC is widely used by banks, e-wallets, telecommunications companies and other digital services to verify a person&rsquo;s identity remotely.
However, some users have reported difficulties when attempting to verify their identity with the new MyKad. The issue has reportedly affected services including Touch &lsquo;n Go eWallet, Ryt Bank, AEON Bank and GXBank.
JPN said several engagement sessions have been held, and are still being conducted, with relevant agencies and eKYC providers to address the compatibility problems.
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&ldquo;Currently, eKYC service providers are updating their respective systems to enable the design and features of the new-generation MyKad to be recognised during the verification process,&rdquo; JPN said.
The department explained that the system adjustments are part of the transition to support the new card. It also said it would continue working with the relevant parties until the necessary updates have been completed.
No specific timeline has been given for when all eKYC platforms will fully support the new-generation MyKad.
What Should New MyKad Holders Do?
<img src="https://r2.myc.my/8b0f5ab1a0f72e1c5d7a695092b487aa7058498c8381c0a7f63e39364282b243" />
Malaysians who are unable to complete eKYC verification using the new MyKad have been advised to contact the relevant institution or service provider.
Depending on the platform, users may be offered alternative verification methods while the necessary system updates are being carried out.
JPN said users should check directly with their respective banks, e-wallet providers or other institutions for guidance on the available options.
Agencies and eKYC service providers that require further information or clarification about the features of the new-generation MyKad can contact JPN via email at <a href="mailto:commandset@jpn.gov.my">commandset@jpn.gov.my</a>.
New MyKad Introduces Updated Design And Security Features
<img src="https://r2.myc.my/885ab12adf3a34a6be1fd5b277b29381107a76908859dfbcef945c8d09893d23" />
The new-generation MyKad officially began being issued nationwide on 17 September 2026.
The redesigned identity card includes improvements to its structure, design, technology and security features, with the aim of strengthening identity protection.
The new card uses a polycarbonate body and includes 53 security features, compared with 23 on the previous version. These include elements such as a dynamic security hologram, ultraviolet features, Guilloche patterns and a transparent window.
Several physical changes have also been introduced. The cardholder&rsquo;s photograph has been moved from the right side to the left, while the physical chip and QR code have been relocated from the front to the back of the card.
The new MyKad also uses a dual-interface chip, allowing it to support conventional contact-based terminals as well as NFC-based contactless communication with authorised devices.
The QR code is intended for identity verification by agencies authorised by JPN. It is not designed to be scanned using a regular smartphone camera.
Touch &lsquo;n Go Functionality Removed
<img src="https://r2.myc.my/7343c9d7e49918ebd47d841bd84f4533e535a333e25313cabaceebd537e37ac8" />
Another major change is the removal of the embedded Touch &lsquo;n Go functionality found in older MyKad cards.
This means the new-generation MyKad no longer functions as a Touch &lsquo;n Go card in the same way as previous versions.
The changes to the card&rsquo;s chip location and other features have also required digital service providers to adjust their verification systems. Platforms that were designed around the previous MyKad layout may therefore need additional updates before they can recognise the new card correctly.
MyDigital ID Online Registration Still Affected
<img src="https://r2.myc.my/b7e585724e84a3de9e23edd46a704acdc8dda82c788dc1ee31a1b9ae8c03e039" />
The eKYC compatibility issue also extends to the MyDigital ID registration process.
First-time MyDigital ID users with the new-generation MyKad are currently unable to complete registration through the usual online process because the redesigned card is not yet fully supported.
Instead, users can register through a physical MyDigital ID kiosk or complete pre-registration when applying for their new MyKad at a JPN counter.
Online registration support for the new-generation MyKad is expected to become available from 1 October 2026.
Existing MyDigital ID users are not affected by the issue and can continue using the service as usual.
Existing MyKad Holders Do Not Need To Rush
Despite the rollout of the new-generation MyKad, Malaysians who are still using an existing card do not need to replace it immediately if it remains in good working condition.
JPN has stated that existing MyKad cards remain valid, and the new version is being introduced through a gradual transition.
The department said its priority is to ensure the move to the new-generation MyKad is carried out in an orderly manner without affecting public access to services that require identity verification.
As service providers continue updating their eKYC systems, users with the new card may need to rely on alternative verification methods temporarily. Malaysians can check with their respective service providers for the latest updates before attempting the verification process again.
&nbsp;
*Sources: Visual and Reference Credits to Social Media &amp; various cross-references for context.
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JPN says it is working with service providers to update their systems and support the redesigned MyKad for eKYC verification.

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New MyKad eKYC Issues Prompt System Updates As JPN Works With Service Providers

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AXE MLBB

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BIllie Eilish UMMY

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Coke Fifa

New MyKad eKYC Issues Prompt System Updates As JPN Works With Service Providers

JPN says it is working with service providers to update their systems and support the redesigned MyKad for eKYC verification.

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