Nabil Luqman

0f9d2dd4f71434084e2b6094de1865e23abb37bb9f28ca51feeabee679ec9be2

Social

issue

MyKad

new design

MyDigitalID

eKYC

registration

recognition

system update

Malaysia&rsquo;s new-generation MyKad has only been available nationwide for a few days, but its redesigned layout is already causing compatibility issues with several digital services that rely on electronic Know Your Customer (eKYC) verification.
The latest service affected is MyDigital ID, where first-time users with the new MyKad are currently unable to complete registration through the usual online process. MyDigital ID has confirmed that online registration support for the redesigned card is expected to become available from 1 October 2026.
In the meantime, new MyKad holders can register through physical MyDigital ID kiosks or request pre-registration when applying for their card at a Jabatan Pendaftaran Negara (JPN) counter.
The issue follows reports that the new MyKad has also been rejected during eKYC verification on Touch &lsquo;n Go eWallet, Ryt Bank, AEON Bank and GXBank, suggesting that some digital services are still updating their systems to recognise the new identity card.
MyDigital ID Cannot Yet Recognise The New MyKad
<img src="https://r2.myc.my/60b2571b3f351dc74f9649322db567c53c2c3ffe906eef8adee42589e9d7f7de" /> Image via <a href="https://soyacincau.com/2026/09/20/new-mykad-do-not-support-mydigital-id-online-ekyc-registration/">Soya Cincau</a>
The MyDigital ID app currently appears to rely on the layout of the previous-generation MyKad when scanning the card for identity verification.
When a new MyKad is scanned, users can encounter an error saying the wrong ID has been detected and asking them to ensure the correct MyKad is inside the scanning frame.
This is likely linked to several physical changes introduced with the new MyKad. The cardholder&rsquo;s photograph has moved from the right side to the left, while the physical chip has been relocated from the front to the rear.
The new MyKad also comes with 53 security features, compared with 23 on the previous version, alongside a dual-interface chip supporting both contact-based reading and contactless NFC.
MyDigital ID has confirmed that first-time users with the redesigned MyKad cannot currently complete the normal online registration process.
However, existing MyDigital ID users are not affected. Those who replace their old MyKad with the new version can continue using their existing MyDigital ID certificate without having to register again.
New MyKad Users Can Register At MyDigital ID Kiosks
<img src="https://r2.myc.my/b7e585724e84a3de9e23edd46a704acdc8dda82c788dc1ee31a1b9ae8c03e039" />
For Malaysians registering for MyDigital ID for the first time with the new MyKad, the temporary solution is to use a physical MyDigital ID kiosk.
MyDigital ID says there are nearly 700 kiosks nationwide, allowing new MyKad holders to complete their registration while waiting for online support to become available on 1 October.
Users should also note that the new MyKad needs to be inserted differently because its chip is now located on the back. The card must be turned over before being inserted into the reader.
Another option is available to Malaysians applying for or replacing their MyKad at a JPN counter. Applicants can inform the officer that they want to pre-register for MyDigital ID during the MyKad application process.
After pre-registration, users can continue the MyDigital ID registration process on their smartphone without needing to scan their MyKad through the usual eKYC process.
New MyKad Also Faces eKYC Problems With Banks And E-Wallets
&nbsp;<img src="https://r2.myc.my/e039664763c1327aa7830101c803671613f0a386c219f5b0b0c657c3c6e3447f" />
MyDigital ID is not the only digital service experiencing compatibility problems.
Testing has found that the redesigned MyKad was also rejected during eKYC verification when attempting to register for Touch &lsquo;n Go eWallet, Ryt Bank, AEON Bank and GXBank.
For example, a new MyKad holder attempting to verify their identity through Touch &lsquo;n Go eWallet encountered an &ldquo;Invalid ID type&rdquo; error after scanning the card.
The exact scale of the problem remains unclear, as it is not yet known how many other banks, e-wallets or digital platforms may need to update their systems.
However, the early issues highlight how services that rely on automated MyKad recognition may need to update their eKYC systems to support the redesigned card.
What Has Changed With The New MyKad?
<img src="https://r2.myc.my/10296f73b2d6e2c388c9eb6f85f514e14db35d4aa64abbd721f41651c14d50d6" />
The new-generation MyKad is more than a cosmetic redesign. It introduces a range of security and technology upgrades, including a polycarbonate construction, dynamic security hologram, UV security elements, microtext, a transparent window, Guilloche patterns, QR code and a dual-interface chip.
One of the biggest functional changes is the relocation of the physical chip from the front to the rear.
The new chip supports both contact and contactless NFC communication. However, the new MyKad no longer includes built-in Touch &lsquo;n Go functionality.
This means Malaysians who previously used their MyKad as a Touch &lsquo;n Go card for tolls or public transport will need to use a separate Touch &lsquo;n Go card or another supported payment method.
Existing MyKad Holders Do Not Need To Rush
&nbsp;<img src="https://r2.myc.my/fa44642fb120e3e351038907baf6579e78803b4250ac029dea8b49d81a90915b" />
Despite the compatibility issues, Malaysians using the previous-generation MyKad do not need to rush to replace it simply because the new card has been introduced.
JPN has confirmed that existing MyKad holders do not need to replace their cards as part of the rollout, provided their current card remains in good condition. The transition to the new MyKad will take place progressively.
Existing cards also remain valid for government-related matters, including services and assistance that rely on MyKad verification, subject to the relevant eligibility requirements.
For now, Malaysians with a functioning older MyKad can continue using it while banks, e-wallet providers and other digital services update their systems to support the new card.
MyDigital ID Online Registration Coming On 1 October
<img src="https://r2.myc.my/ed35d6d4ddd5c5fd3a509dbb24638cb874cb4f1ab5d321c3fdd87f785f3925ba" />
For those who have already received the new MyKad and need to register for MyDigital ID, the current limitation is temporary.
Online registration using the new MyKad is scheduled to become available from 1 October 2026. Until then, first-time users can register at one of the nearly 700 MyDigital ID kiosks nationwide or request pre-registration through JPN when applying for their new card.
The early eKYC issues show that the rollout of a new national identity card also requires banks, e-wallet providers and digital identity platforms to update their systems accordingly.
For now, the new MyKad remains valid for identification and government-related functions, while digital services continue adapting to its redesigned layout and technology.
&nbsp;
*Sources: Visual and Reference Credits to Social Media &amp; various cross-references for context.
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Thinking of switching to the new MyKad? You don’t have to yet.  JPN says existing cards remain valid as digital services adjust.

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New MyKad Faces eKYC Issues As MyDigital ID Online Registration Waits Until October

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Coke Fifa

New MyKad Faces eKYC Issues As MyDigital ID Online Registration Waits Until October

Thinking of switching to the new MyKad? You don’t have to yet. JPN says existing cards remain valid as digital services adjust.

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